Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us.
Registration Information. If you register to use our Services, we ask you for your name, email address, and password.
Self-Assessments and Screenings. If you choose to voluntarily complete one of our self-assessments or screenings, for example to determine whether you are a good candidate for treatment or to select an appropriate product from our e-commerce store, we will ask you to answer a number of questions about yourself, such as your name, email address, phone number, gender, symptoms, and insurance type.
Request a Consultation. When you request a consultation, we ask you for your name, e-mail address, zip code, and phone. You may also choose to provide additional information about yourself to help inform our vein specialists.
Book an Appointment. If you would like to book an in-person or telemedicine appointment over the phone or online through a particular CVR location, we will ask you for information about yourself, such as your name, e-mail address, zip code, phone number, date of birth, insurance information, and other information you choose to provide. If you would like to book an appointment using our online scheduling service, please see the section “Online Scheduling Service” below.
Refer a Patient. If you are a physician and would like to refer a patient to us, we ask you to provide your name, address, e-mail address, phone number and fax, as well as the patient’s name, e-mail address, phone, and other information you may choose to provide.
Call and Text Information. We work with a third-party partner to facilitate phone calls and text messages between Users and our health care providers, for example to schedule a consultation. We receive information about these communications, such as the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on our Services. You will be given notice that your call may be recorded, and by proceeding you agree to allow us to monitor and/or record your call.
Search for a CVR Near You. If you search for a CVR location, we will collect the city and state or zip code that you search for.
Communications. If you contact us directly, for example through one of our chatbots or our “Contact Us” page, we may receive additional information about you, such as your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. When you communicate with us online, third party vendors receive and store these communications on our behalf. If you subscribe to our newsletter, then we will collect certain information from you, such as your email address. We may also collect your e-mail if you sign up for special offers and updates. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
Payment Information. If you make a purchase through our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.
Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through LinkedIn. If you do so, we will collect the information you make available to us on LinkedIn.
Apply for a Fellowship. If you apply for a fellowship with us, you may submit your application, letters of recommendation, and contact information online. We will collect the information you choose to provide on your resume and application, such as your education and employment experience. You may also apply through SurveyMonkey. If you do so, we will collect the information you make available to us on SurveyMonkey.
B. Information You Provide to Our Health Care Providers, or to Us on Behalf of Our Health Care Providers.
Online Scheduling Service. If you would like to schedule an appointment through our online scheduling service, we will ask you for information about yourself, such as whether you have been to CVR in the last 3 years; the zip code of your preferred CVR location; your name, sex, phone number, e-mail address, date of birth, and address; and your health insurance information.
C. Information We Collect When You Use Our Services.
Device Information. We receive information about the device and software you use to access our Services, including IP address (which provides us with your general location).
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, your comments, any content you post, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn how you may modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
Product Ratings. Users may rate our products and provide written reviews on the Services. We receive information about such ratings and reviews and they are publicly available for other Users to view.
How We Use the Information We Collect
We use the information we collect:
- To provide, maintain, improve, and enhance our Services;
- To personalize your experience on our Services such as by providing tailored content and recommendations;
- To understand and analyze how you use our Services and develop new products, services, features, and functionality;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
- To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use for purposes such as to publish reports;
- To send you text messages;
- To facilitate transactions and payments;
- To find and prevent fraud and abuse, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
How We Share the Information We Collect
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Marketing. We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.
Analytics Partners. We use analytics services such as Google Analytics, Hotjar, Facebook Connect, and New Relic, to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/.
Advertising Partners. We work with third-party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://optout.aboutads.info). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
Product Ratings. If you rate our products and/or provide written reviews about any products on our Services, such ratings and reviews are publicly available for other Users to view.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through our Services.
Consent. We may also disclose your information with your permission.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing.
If you have any questions, comments, or concerns about our processing activities, please email us at [email protected] or write to us at 7474 Greenway Center Drive, Suite 1000, Greenbelt, MD 20770.
Last Updated: July 7, 2023