Center for Vein Restoration’s Telemedicine Service Surpasses 1,000 Patient Visits
Center for Vein Restoration (CVR), the national leader in treating venous disorders, today announced it has conducted more than 1,000 virtual patient consultations since late March, when the company first launched their telemedicine appointment option. CVR’s Telemedicine Program was developed entirely in-house and fully operational in less than 7 days. Thus far, telemedicine has proven to be a critical resource as the organization continues to serve patient needs despite disruptions caused by COVID-19. CVR is still seeing patients in-office as needed, though many patients have opted for a telemedicine visit for initial screenings and follow-up appointments.
“Much like other specialty providers and small businesses nationwide, CVR has been faced with a range of challenges in recent weeks brought about by evolving circumstances related to COVID-19,” said Dr. Sanjiv Lakhanpal, Founder and CEO. “The accelerated development of this critical offering is a testament to the nimble, multitalented staff here at CVR, and I couldn’t be prouder of the way we rose to the challenge and pushed to adapt for the benefit of our patients, our employees, and communities across the country.”
He continued, “This unfortunate situation has brought the opportunity to recalibrate how we provide care. If these first 1,000 encounters have taught us anything, it will be that our workflows may change, but more efficient care can be the result. That is our silver lining,” Dr. Lakhanpal ended.
As COVID-19 began to place pressure on many U.S. businesses early last month, Dr. Lakhanpal convened a response team of in-house clinical, technical, and operational experts. This team, led by Chief Medical Officer, Dr. Khanh Nguyen; Vice President of Human Resources, Wendy Walker; Director of Operations, Yoanna Carrillo; and Director of IT Development, Rohan Vanjara, worked quickly to explore ways CVR could continue to provide needed support to patients throughout the pandemic, in a manner adaptable to evolving state-by-state guidance and regulations.
The final product has enabled CVR to complement ongoing in-office procedures with streamlined digital services—offering a glimpse of how a patient journey may change long-term post-COVID.
“To build our program, we had to shift how we defined an ‘appointment’ and learn what interfaces would make our patients and providers most comfortable communicating in a digital environment,” remarked Carrillo. “But thanks to our incredible foundation in technology, the relentless spirit of our clinical team, and the all-hands-on-deck approach from our leadership, we’ve been able to immediately provide access to care for our patients nationwide.”
As guidance from government and public health officials continues to evolve, CVR is committed to maintaining the safety and overall wellbeing of patients and staff as a top priority.
For more information and resources on CVR services:
ABOUT VENOUS INSUFFICIENCY
Venous insufficiency, the cause of significant suffering due to the sequelae of venous hypertension, most commonly arises as achy, tired and heavy legs. It may or may not be associated with varicose veins, spider veins or skin changes including venous ulcerations and indiscriminately affects between 30–40 million Americans. Numerous factors including age, weight, prolonged sitting or standing, genetics or a history of DVT (blood clots) can increase the risk of developing this common and often underdiagnosed disorder. Treatment options have evolved to an array of minimally invasive procedures in an office setting.
ABOUT CENTER FOR VEIN RESTORATION
Center for Vein Restoration (CVR) is the largest physician-led practice treating vein disease in the country. Having performed its first procedure in 2007 under President and CEO Dr. Sanjiv Lakhanpal, Center for Vein Restoration has since become nationally recognized as the clinical leader in treating chronic venous insufficiency. With 90 centers and growing, CVR has over 600 employees and conducts over 200,000 patient interactions annually. To learn more about CVR and its mission, visit www.centerforvein.com or by phone at 1-800-FIX-LEGS.